Partners in Patient Care

Our commitment to our partnership with hospitals, government facilities, specialty pharmacies and authorized trading partners is at the core of our mission to improve patient outcomes.

Solving Shortages, Supporting Care
Hear from those who’ve turned to us in times of critical need – and how we’ve delivered peace of mind.

Hospitals

Whenever I have an issue obtaining product for my hospital pharmacy from my wholesaler, I turn to Tri-Pharma as my preferred choice in the secondary market. I know that I will be treated well and that my account rep will do her best to help meet my pharmacy’s needs. Over several years of collaboration to manage the myriad of backorders and shortages, Tri-Pharma has my trust and my loyalty.

Pharmacy Buyer

I have been working with Kelsey through the years and I honestly don’t know what I’d do without her help. Finding backordered medications I need has been such a stressful and exhausting process, but she takes all of that weight off my shoulders. She somehow manages to track down the hard-to-find medications and does it with kindness, reliability and a genuine desire to help. What really sets her apart is how proactive she is. She regularly checks in with me, keeps me updated on any drug shortages and always makes sure I’m covered so I never end up in a tough spot. It’s such a relief knowing I can count on her.

Pharmacy Buyer

I have been a pharmacy buyer for many years and have worked with many outside vendors. Tri-pharma is easily the best out there! I know I can always count on Lauren, our account manager, to work on getting us the medications we need. Drug shortages are some of the most stressful things we deal with in pharmacy but knowing Tri-Pharma and Lauren are there to support us helps alleviate some of that stress.

Medical Access Coordinator

VA Medical Facility

When dealing with any supplier in the healthcare field, the importance of trust cannot be overemphasized. One must be able to trust that the company can deliver what they promise at the price point at which they promised it. One must be able to trust that the shipping department will pack the order in such a way as to protect the contents from damage. One must be able to trust that the accounting staff will produce supporting paperwork that matches all that has been agreed to up to that point. Finally, this trust is epitomized by the sales representative with whom the customer interacts on a daily or weekly basis. In Tri-Pharma, we have found all these components of trust to be fulfilled. To wit, I personally have interacted with my sales representative for nearly the last ten years and we have become personal friends. That is the degree of trust extended between the two of us. I know she will come through for us in any situation failing the fact that a product is simply unavailable in the market. I know that she will see orders through from start to finish taking the worry out of the transaction and allowing me to focus on patient care. We deal with a number of secondary market suppliers but Tri-Pharma is our go-to choice in every situation.

Pharmacy Manager

I’ve been ordering from our Tri-Pharma account manager for the past 3 years and all my experiences have been amazing. She clearly communicates, availability, ETA, cost clearly and provides excellent service. In times of shortage, we depend on her to help mitigate supply chain issues. Due to the excellent service she provides we’ve been able to maintain serving our patients during market shortages of critical medications.

Pharmacy Supply Chain Manager University Hospital

I’m a huge fan of TRI-PHARMA. I exclusively deal with Sherri Vo Alban. She’s great and always keeps me informed about products I’m looking for. Prices are reasonable and shipment is quick. I’m always impressed on how fast my items arrive. I would recommend this company to anyone who ask. 5/5 stars!!!

Inventory Management Specialist

DOD Medical Facility

As a healthcare facility in Alaska, we rely on partners who go beyond expectations, and Tri-Pharma delivers every time. For over two years, Tri-Pharma has been my go-to solution, consistently providing exceptional service and support. Their local representative is truly outstanding, the best I’ve ever worked with, offering personalized care and expertise that make all the difference. Tri-Pharma doesn’t just supply medications; they proactively help us navigate current challenges and anticipate future shortages, ensuring our patients never go without critical treatments. Our account manager is a true partner, treating us with fairness, dedication, and a commitment to our success. With Tri-Pharma, you’re not just a client you’re family. Choose Tri-Pharma for reliable, compassionate, and forward-thinking service that keeps your facility and patients first.

Supply Management Specialist

You’re our go to for emergency supplies, always available 24/7, always on top of your game as far as updating us on the status of our orders, and always responds immediately to any order requests we may have. We appreciate you Morgan. Your company is lucky to have somebody like you.

Supply Chain Management

As the pharmacy buyer, I’ve had the pleasure of working closely with Lindsey from Tri-Pharma, and I can’t speak highly enough about the support she’s provided. In an ever-changing pharmaceutical landscape, she has been an invaluable resource — consistently helping us locate hard-to-find medications and going above and beyond to ensure our patients’ needs are met. What truly sets Lindsey apart is her proactive communication. I always appreciate being alerted to potential shortages ahead of time, giving us the opportunity to plan accordingly and avoid disruptions in patient care. Her dedication, reliability, and deep industry knowledge makes her a trusted partner in our day-to-day operations. I genuinely value the relationship we’ve built and I look forward to continuing to work together! And I mean every word!!! 🙂

Pharmacy Buyer

Oncology Clinics

My site has been working with Tri-Pharma for well over seven years, for good reason. Each experience has been a great experience, with Suzanne Mulholland at the forefront of our Tri-Pharma account. Due to allocations from other vendors and shortages of critical medications, Tri-Pharma has helped my facility bridge the gap between those allocations and shortages so that we maintain a constant stock of medications for our specialized patients. In a pinch, Tri-Pharma has always come through for us. I cannot thank you enough for your prompt responses to our needs and your competitive prices when in dire need. Thank you for all you do!

Oncology Buyer

I have worked with Suzanne from Tri Pharma for about 3 years . She was crucial in helping us get several chemotherapy drugs during some shortages. We would have truly not been able to treat some of our cancer patients without their assistance. Because of Suzanne’s and Tri Pharma’s dedication none of our patients had to miss any of their doses.

Oncology Buyer

Exceptional Service and Support from Tri-Pharma! I wanted to take a moment to share my experience with Tri-Pharma, particularly highlighting the outstanding support I have received from their team. As a busy hospital pharmacy, I often find myself overwhelmed and prefer to minimize interruptions while managing our operations. However, working with Tri-Pharma has been a refreshing experience. They consistently go above and beyond to secure the best deals for us, always willing to explore alternatives when prices are too high. Their dedication to finding better options is truly commendable. Recently, we faced a challenge with backordered IV fluids, but their team stepped up and were able to provide us with the necessary products. This reliability has made a significant difference during critical times. What stands out the most is the personal touch. They have checked in on me personally, especially during my recent surgery, which made me feel valued and cared for. It’s rare to find such a genuine connection in a professional relationship. Tri-Pharma has proven to be an excellent partner, offering great deals and timely notifications when supplies are running low. My representative is incredibly responsive; I can reach out to her anytime, whether it’s early morning or late at night, and she is always there, working tirelessly to meet our needs. I wholeheartedly recommend Tri-Pharma to anyone in need of a reliable and supportive pharmaceutical partner. Their commitment to service is unparalleled, and I am grateful for the relationship we have built. Thank you for your exceptional service!

Pharmacy Manager

Infusion Centers

Tri-Pharma has helped us out so many times during oncology shortages, which means our patients were able to get lifesaving medications. She has been so helpful in alerting me to items that are going into shortage before they even show up as a shortage to me. Our infusion center has been working with Tri-Pharma for 2.5 years, and I am thankful and appreciative for everything!

Infusion Pharmacy Supervisor

I have been working with Tri-Pharma since early 2019 when I moved into my current position. They were a tremendous help navigating the overwhelming shortages we all dealt with during the COVID pandemic! They do a great job keeping us up-to-date on current shortages as well as what they are seeing in the coming weeks. This has helped us avoid running out of some medications completely on multiple occasions. They are a genuine resource for us and provide great service!

Divisional Director of Pharmacy

Working with Tri-Pharma has been valuable for our business. In a market where demand often outpaces supply, they have consistently delivered the products we need—on short notice and priced competitively. Their ability to source and supply high-demand items, even when others fall short, has been vital regarding patient care. The reliability, responsiveness, and quality of service we receive from the team has helped us through some very tough times. I know I can always count on Tri-Pharma when I need them.

Pharmacy Buyer

Specialty Pharmacies

I have had the pleasure of conducting business with Tri-Pharma for six years. You can’t go wrong with any one of their team members, but my go-to guy—my “Day One”—is Mr. Tucker Bond. Tucker has a heart of gold. We share a bunch of laughs every time we’re on a call since he’s genuinely kind-hearted and relatable. His customer service skills are top-notch, with his level of transparency and prompt responses/follow-ups. Placing an order with Tucker feels like he is literally with you every step of the way. With him, you know when an order has shipped, approximately when it’ll be delivered, and when the order has been delivered (in case you didn’t already know) because he will either email you, call you, or both. I even hear from him whenever he feels he has some important pharmaceutical news to share with me that will better serve my Veterans, which I wholeheartedly appreciate. Tucker, thank you for never missing a beat and for going the extra mile every time! You are a gem!

Inventory Management Specialist

As a purchaser who finds her job of supporting our Veterans very important, it’s great to find a company like Tri-Pharma who also treats our Veterans and their pharmaceutical needs as a top priority. The friendliness, communication, speed of service, and empowered employees make them top-notch in my book. Tri-Pharma never loses sight of those that matter most: their customers.

Inventory Management Specialist

Tri-Pharma helps me get the products I need for our veteran population, and the account manager always gives 110% support to me and my co-workers. Communication is a top priority that Tri-Pharma also maintains, whether by email or phone. They are committed to getting the job done for us, and I’m glad to have my rep supporting us.

Inventory Management Specialist

Long Term Acute Care Hospitals

I have been doing business with Tri-Pharma for approximately ten years and have had nothing but great experiences. They treat me very fairly, and our account manager is wonderful. She not only is there to sell to us but also to help us manage current and forecast shortages. There are many times that if it weren’t for Tri-Pharma, our patients would go without much-needed medications. I have had the pleasure of recommending Tri-Pharma to other procurement specialists at other VAs. I look forward to using their service when I really need them. Not to mention, they are local. We appreciate what they do.

Pharmacy Procurement Specialist

Since the onset of the COVID-19 pandemic, Tri-Pharma has been nothing short of a lifeline for our medical center. When our primary suppliers were overwhelmed and had too many backorders to count, Tri-Pharma stepped in without hesitation. Their ability to source critical supplies — fast, reliably, and consistently — quite literally helped save veterans’ and our employees’ lives. What truly sets them apart from any other company in the industry is their accessibility and transparency. They are available any time, day or night — weekends, holidays, after hours — and they communicate clearly about what we can expect and when. In an industry where radio silence is often the norm, their real-time updates and reliable ETAs have been a game-changer for our team. They don’t just deliver products — they deliver peace of mind. In my 20+ years in supply chain management, I’ve never worked with a company more committed to supporting their clients under pressure. Tri-Pharma isn’t just a backup supplier for us — they’re a trusted partner, and an essential piece of our ability to provide uninterrupted care to the veterans we serve.

Chief Supply Chain

I have been working with Tri-Pharma on getting our drug needs met for many years. They go beyond meeting those needs. Our account manager is responsive, informative, and great to work with. Tri-Pharma has great knowledge about the market and keeps us updated on trends and products. They have helped navigate the market for us, especially with all the drug shortages, to find us product to use. Tri-Pharma is a great additional resource for us!

Hematology/Oncology Pharmacy Buyer

Correctional Pharmacy

I’ve worked with a variety of suppliers over the years, but none have matched the consistency and transparency of Tri-Pharma. Unlike many in the industry, they keep me constantly updated on my order statuses and ETAs, so I’m never left wondering where my products are. Tri-Pharma is always the vendor I choose first, and I consistently receive prompt answers—even if my usual representative is on vacation. Invoicing and billing are always quick; I don’t have to poke or prod to be billed. I also have complete peace of mind knowing there’s no grey market with Tri-Pharma. They’re DSCSA compliant and incredibly knowledgeable about all aspects of regulatory compliance, which is critical in today’s market. It’s rare to find a partner I can trust as completely as Tri-Pharma.

Inventory Management Specialist

Sherri with Tri-Pharma is the greatest! When we have a problem finding an item, she is right there to help with whatever is needed. She is the friendliest person, always communicating and providing updates, and one of the best reps to work with in finding hard-to-find items. When we have problems finding anything, Tri-Pharma is the go-to!

WWH Manager, Health Materials Management

I have been working with Tri-Pharma for the past few years. This company consistently goes the extra mile. In instances where urgent urology medications were was out of stock from the wholesaler, they always ensured I got it. Similarly, when Nexterone was unavailable, with a patient relying on it 24/7, I received the bags the following day. Due to Tri-Pharma’s exceptional customer service and prompt response and delivery of products, they are the sole third-party provider I rely on.

Pharmacy Procurement Specialist

Surgery Centers

Every time we reach out to Ms. Morgan at Tri-Pharma, she has given our team nothing but excellent customer service all around! The communication has been great, whether it be about product availability or an order we have placed. She is a great example of civilian entities working together with the government to source medications for our military families, and we appreciate all she does for us!

Pharmacy Buyer

I’ve found Tri-Pharma to be a valuable asset. They not only provide detailed information about medications but also take the time to build genuine relationships. Their positive attitude and willingness to help make them a pleasure to work with.

Pharmacy Custodian

Drug shortages have provided opportunities for me to look outside of our typical primary wholesaler to obtain needed products. I’ve had a relationship with Tri-Pharma for several years now. Although we don’t order a large amount of product from them, there have been times when they have saved us (going back to obtaining injectables during the COVID epidemic). I am reluctant to use “gray market” suppliers; Tri-Pharma gives me an avenue to bypass that line of suppliers and obtain much-needed product without the worry associated with the gray market. Our account manager is extremely diligent and professional in keeping us abreast of upcoming shortages and providing weekly updates. They have never let me down when I have ordered a product from them—always timely and efficient.

Director of Pharmacy

As a pharmacy buyer at a very busy hospital, we often are affected by shortages. I have worked with several companies before on getting those hard-to-get meds. Tri-Pharma has been my favorite by far. They feel like your favorite coworker. When we got started with them, the setup was easy and quick because they are already DSCSA compliant. They look for and give you the best prices you can get. They have no need to offer you discounts because their prices are cheaper than all the other companies I have dealt with. As soon as your item is shipped, they provide you with your tracking numbers and monitor them with you! I recommend them 10/10!

Pharmacy Buyer

Since 2018, I have been working with Tri-Pharma, and they met my goal. I had the pleasure of working with Kelsey on backorder medication. Their ability to quickly identify solutions and their unwavering dedication made a significant difference in my role as a buyer. Thanks to Kelsey—she is an amazing person and source of support. This is because I call at the last minute, and she is always helping me out.